We understand the importance of privacy. Therefore, we are committed to ensure the measures that protects your personal information when you visit us or have decided to share your data with us. The following information is designed to help visitors, partners, customers, and applicants understand what information we collect from our sites and how we handle and use the information after that.
This Privacy and Cookies Policy explains our practices, including your choices and rights, regarding the collection, use, and processing of certain information, including your personal information.
This Policy is extended and applied to all websites owned and/or managed by Synami.
In the case you provide and share information for the purposes of interaction with a particular Synami entity (for example, sending a CV on our Career site for job application in a specific Synami entity), then such Synami entity shall be deemed your data controller and the respective local supervising data protection authority shall be the corresponding authority.
In order to achieve high level of protection of your data, we have established safeguards and measures on group level and applied them so adequate organization, administrative and technical protection is achieved and applied through our corporate and intercompany policies.
For questions specifically about this Policy, or our collection and/or processing of your personal information, cookies or similar technologies, please contact us by email at [email protected].
You may also contact the Group Data Protection Officer at [email protected] or send a letter via traditional post at:
Synami Data Protection Officer – 11-ti Oktomvri 33A, 1000 Skopje, North Macedonia
Collection and Use of Information
The collection and use of information, enable us to provide the services we offer, meaning, they are inevitable in order to perform our business and provide or offer services to you. We do not use or share your information in any other way except what is prescribed in this Policy.
Information you provide to us, such as e-mail address, name and surname, address or postal code, telephone number, can be collected by us in numerous ways, if the website you contact offers the type of way prescribed here, such as:
- When applying for a job position or contact us through our Career site
- When downloading a brochure for services offered or purchasing a service offered online
- When you contact us via our websites for possible business cooperation or contact us by sending e-mail to any of our contact mail addresses on the Sites
- Request for Price Quotes Form
- Contact Support Form
Information we collect automatically
In order to be able to conduct our business and offer you our services, we collect information about you and your use of the Sites automatically, such as:
- Device characteristics (such as type of Device), statistics on page views, referral URLs, IP address (which may tell us your general location);
Information from other sources
We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. See our Cookies Marketing and Advertising section for more details.
Use of Information
We use the information in the manner prescribed by corresponding applicable law and the General Data Protection Regulation – GDPR (in force as of May 25, 2018).
The use of your information, its collection, processing and transfer is done following the principles of the GDPR and under one or more of the lawful purposes specified in Article 6 of the GDPR.
Disclosure of Information
We might transfer your data within the Synami Group of companies in order to be able to achieve best possible service to you. Other companies within the Synami Group of companies may each be data controllers, depending to which office you have shared your data. The companies within Synami Group regulates and safeguards the processing of your data through intercompany contracts and procedures and this Policy applies to all of them.
Personal data may also be disclosed to subcontractors and partners that Synami engages with, to perform a better service towards you, i.e. invitations, recruiting, partnering, subcontracting services for an end client, and promotions etc. Such contractors are personal data processors for Synami to which Synami requires the same level of organizational and technical measures to safeguard your data.
In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy and Cookies Policy and safeguard procedures, as well as applicable laws and regulations.
Personal data may be disclosed to the police or other authority provided that Synami is required to disclose the information by mandatory law or by mandatory ruling of an authority.
International Transfers of Information
How does Synami transfer information about you to other countries?
Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Policy, and as permitted by GDPR and the applicable laws on data protection.
Your Information and Rights
If you would like a copy of the personal information that we may have collected or process about you, you have the right to request it in writing be signed by you via e-mail or post. You may be asked to provide some proof of identification so that we can verify that it is you making the request.
This is in addition to your legal rights, including the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal data and the right to object or request suspension, in some cases, to our processing of your personal data.
You can exercise these rights by contacting us in the manner prescribed in our Contacting Us section.
In this section, we have summed up the rights that you have. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read this Policy in full, as well as if needed further relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights with regard to your personal data are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some cases, you have the right to the erasure of your personal data without undue delay. Those circumstances include:
- the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you withdraw consent to consent-based processing;
- the processing is for direct marketing purposes;
However, there are certain general exclusions of the right to erasure.
Those general exclusions include where processing is necessary:
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation or contract; or
- for the establishment, exercise or defense of legal claims.
In some cases, you have the right to restrict the processing of your personal data. Those circumstances are:
- you contest the accuracy of the personal data;
- processing is unlawful but you oppose erasure;
- we no longer need the personal data for the purposes of our processing,
- but you require personal data for the establishment, exercise or defense of legal claims;
- and you have objected to processing, pending the verification of that objection.
Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for mandatory legal obligation prescribed by law; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party
If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information is not compliant with applicable regulation, you have a right to lodge a complaint with our leading authority responsible for data protection. You may do so in the local data protection authority in your habitual residence, your place of work or the place of the considered noncompliance occurred.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
We will only retain your personal data for as long as is reasonably necessary for the applicable purpose or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information. Should any personal data held by us no longer be required to be retained, we undertake to take reasonable steps to destroy or de-identify any personal data after a reasonable period of time has elapsed.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, impossible or absurd, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Policy.
Security and Encryption
While no one in today’s world and technological growth, including us, can’t guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal data to prevent unauthorized access to it, through the use of appropriate technology and internal procedures. We take a number of steps to protect your information from unauthorized access, use or alteration and unlawful destruction, including where appropriate:
- Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information
- Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access)
- Putting in place physical, electronic, and procedural safeguards in line with industry standards
Any contact you initiate with us via the Sites, whether submitting an application or an enquiry on a corresponding form, will always be encrypted. However, Synami cannot accept any liability for e-mails sent via your respective service provider. When using this form of contact, please ensure that your message is encrypted. Please note that any information that is sent unencrypted is not protected from third-party access.
Other Websites, Platforms and Applications
The Sites may contain reference and linked third party websites, platforms, applications, and advertisers. We are not responsible for the privacy practices or the content of such websites, so by clicking on those links you may be directed to those websites which are not under control of Synami and need to comply with those respective third-party policies. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
Cookies, Marketing and Advertising
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site previously.
Cookies are often designed to improve the usability of a website.
There are two types of cookies. The first saves a file for a longer time on the user’s computer. It is used, for example, for functions that tell the user what is new since their last visit to the site. The second type of cookie is called a session cookie and is temporarily stored in the user’s computer’s memory during the time the user is surfing the site. Session cookies are deleted when the browser is closed.
Cookies are categorized in 4 categories:
Strictly Necessary Cookies
These cookies are necessary for a website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work then. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Sites. They help us to know which pages are the most and least popular and see how visitors move around the particular site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
These cookies enable a website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies may be set through the Sites by our advertising partners or teams. They may be used by companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
You can choose whether you want to accept cookies or not or set up cookies settings. Check out the Cookies we use and set your consent and settings of Cookies via our Cookies Settings.
In your browser’s settings, you can set which cookies are allowed, blocked, or deleted.
If you have any questions about the cookies used on the Sites, please contact us at [email protected]
Marketing and Advertising
We may use information collected from users, for sales and marketing purposes, including email marketing. We may combine this information with data obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with users. Users may choose not to receive marketing materials by following the unsubscribe option, when we use campaign monitor platform or reply to the e-mail with request to be unsubscribed. Please note that the above does not affect users’ ability to reject cookies in accordance with this Policy.
In case of downloads of trials and materials, appropriate consent based opt in will apply.
Surveys and Contests
From time-to-time we collect information via surveys or for participation of any contests organized by us on the Sites. Participation in these surveys and/or contests is completely voluntary. You may choose whether or not to participate and thereby disclose any information about you.
Information requested may include contact information (such as name and shipping address), and/or demographic or similar information. By agreeing to participate in the survey, appropriate consent based opt in will apply.
Policy Effect and Changes to this Policy
We will update this Policy from time to time in response to changing legal, regulatory, or operational requirements. We will provide notice of any such changes (including when they will take effect).
Your continued use of the Sites after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Policy, please do not use the Sites.
This Policy shall take effect on the date of public announcement. Any updates related with the GDPR shall be in effect as of May 25, 2018.
Last Updated: 26.09.2022